FAQs

Q: How Do I Keep My Soap Lasting Longer?

Please ensure that the handmade soap is dry between uses. Please use a draining soap dish and keep it away from streaming water.

Q: Why Does My Soap Look Different?

Due to the handmade nature of our soaps, they may differ in shape and colour from the ones shown in the pictures.

Q: What About Returns & Exchanges?

Because of the nature of these items, unless they arrive damaged or defective, we are unable to accept returns or make exchanges for our products (health or hygiene reasons).

Q: What About Refunds?

If you have received damaged items, please let us know immediately, so that we can arrange for a refund if necessary. If you wish to return the item, you can do so within 7 working days. On receipt of the item, a refund will be given minus the return postage. Buyers are responsible for return shipping or delivery costs.

Q: I Have Queries About My Order.

Please contact us by email at maiqisscollection@gmail.com